Klantendienst

Klantendienst

At our violin shop, customer care is built on expertise, trust, and a genuine passion for fine string instruments.
As trained luthiers, we understand that choosing a violin, viola, cello, or bow is a deeply personal decision.
Whether you are a beginner, an advanced student, a professional musician, or a collector, we are committed to offering reliable guidance and professional service at every step.

With years of hands-on experience in violin making, restoration, and instrument set-up, we carefully inspect and prepare every instrument before it leaves our workshop.
Our goal is simple: to provide instruments you can trust, backed by honest advice and expert craftsmanship.

We believe that buying an instrument online should feel safe, transparent, and personal.
That is why we focus on clear communication, professional support, and long-term customer relationships.

Our Service

• 14-Day Returns
  We want you to feel confident in your purchase. If the instrument is not the right match, you can return it within 14 days.
• Trade-In Program
  As your musical journey evolves, we offer a flexible trade-in program to help you upgrade your instrument with confidence.
• Guarantee of Authenticity
  Every instrument is carefully evaluated by trained luthiers, and we guarantee the authenticity of all instruments we sell.
• Luthier Set-Up – Ready to Play
  Each instrument is professionally adjusted in our workshop before shipping, including bridge fitting, soundpost adjustment, string setup, and playability check — so your instrument arrives ready to play.

Professional Advice & Support

Choosing the right instrument can be challenging, especially online.
We are here to help with personalized recommendations, detailed information, and honest guidance based on your level, playing style, and budget.

If you have any questions about an instrument, maintenance, shipping, or after-sales service, our team is always happy to assist you.

Your trust is important to us — and we are dedicated to providing the quality, professionalism, and service that musicians deserve.

CONTACT INFO :
European Violins
Nobellaan 11
3500 Hasselt – BE.